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Wednesday, August 11, 2010

Valley Natural Foods - Promotions and Education Coordinator

In your cover letter, please state your wage expectation.​

Valley Natural Foods (EEO), a progressive natural foods retailer, is a relatively small enterprise in the high volume natural foods business.​ To keep our competitive edge, we set high standards for what we offer and how we present ourselves to our members and customers.​ Complete customer satisfaction is our goal.​

We have high expectations for our employees as well.​ Everyone is expected to contribute to our success by achieving high productivity through proper time management, promptness, and setting of priorities.​ Customer service, safety, productivity and security are important concerns for the entire staff.​ We value open communication, education, employee feedback and hold periodic store and department meetings to allow for focused discussion among staff.​ 
We pride ourselves on offering a competitive benefits package including health and dental insurance, life and long term disability coverage, paid time off as well as employee discounts.​  Not all positions include all benefits.​
Successful Employee Characteristics:
·         Remains adaptable, flexible and dependable to our dynamic business needs
·         Uses excellent communication and listening skills
·         Provides G.​R.​E.​A.​T.​ customer service and customer focus
·         Has a high level of personal integrity and acts in an ethical manner
·         Demonstrates a sense of urgency and a produces a high level of productivity
·         Uses interpersonal skills to contribute to teamwork; using creativity and innovation while working
·         Contributes to a safe work environment by working safely and encouraging others to do so
·         Able to adapt to new and changing technology to improve productivity
·         Takes initiative and calculated risks while supporting change and encouraging innovation
·         Makes good use of web tools and on-line industry resources, can implement and manage web projects, has online marketing knowledge, aware of industry trends
·         Keeps info organized/​accessible, maintains clean/​functional work space, works systematically/​efficiently, manages time well

 Performance Expectations Summary:

·         - Oversee storewide demo kiosk for all departments in coordination with Promotional Calendar.​
·         - Manage both departmental and vendor scheduling for demo kiosk, ensuring that all available demo hours are full.​
·         - Integrate vendor opportunities into other marketing programs (promotions, donations, presentations).​
·         - Photograph demos, food and events as needed; upload and color correct as needed.​
·         - Maintain and update specials, recipes, new product and coupons online (web, social media).​
·         - Know and uphold brand standards at all times; conduct quarterly brand reviews.​
·         - Provide information to staff and customers about the food, products and services we offer.​
·         - Facilitate education committee and establish a quarterly calendar of classes and educational demonstrations.​
·         - Coordinate program of classes to support Education at the Co-op (New Directions, cooking, gardening).​
·         - Provide outreach to area organizations and schools for educational outreach and support.​
·         - Schedule, attend and facilitate health fairs and presentations; train ambassadors to assist.​
·         - Write and upload blog content to connect customers to the educational dimension of the demo program.​
Ideal Qualifications:
Regular, predictable attendancePrevious customer service and public speaking experience with English proficiencyB.​A.​ in Marketing, Communications or related field or 5-7 years professional, progressive experiencePrevious photography, design, presentation and writing experiencePrevious experience with desktop publishing, creative writing/​editing and professional publishingPrevious experience in community relations and/​or educationAbility to meet multiple demands and deadlines with high level of independenceProficiency in Microsoft Word, Office and POS systems and Adobe/​Access/​html codeExcellent time management, organizational and communication (oral, aural, and written) skillsDetail oriented and able to multi-task and remain flexible to the changing needs of the businessFamiliarity with natural foods, grocery industry or cooperatives
Physical Demands:
Ability to lift 20+​ pounds occasionallyManual dexterity with ability to perform repeated actions for extended periods of timeAbility to be able to focus on and read a traditional computer screen or LCD monitor for up to 8 hours/​dayAbility to sit, bend, and reach repeatedly for extended periods of time