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Tuesday, August 26, 2014

McAfee - Technical Writer – Knowledge Analyst

Job description

Location: St. Paul, MN

About the Role:

McAfee’s KnowledgeBase Analyst provides a self-help option for our customers that contains tens of thousands of troubleshooting tips, hints, and best practices about our products. The goal of the KnowledgeBase team is to ensure the KB remains a vital and relevant resource for our customers and agents.

Key Responsibilities:
  • The Knowledge Analyst creates and reviews technical articles about McAfee’s products. We work in a fast-paced, deadline-driven environment, so the ability to work quickly and on multiple projects at a time is a must. Resourcefulness and tenacity will sometimes be required to gather needed information from coworkers or SMEs outside the project team.
  • The team uses well-defined processes and procedures, but members are expected to provide input to make innovative suggestions in the planning and execution of projects.

Qualifications

Required Experience/Skills & Education:
  • BA/BS in Computer Science, Technical Communications, Education or equivalent combination of applicable experience and education
  • 2 years applicable experience
  • Familiarity of network operations
  • Excellent written, verbal, and organizational skills to coordinate multiple simultaneous projects
  • A strong-self-starting initiative
  • Ability to work independently and in a team environment
  • Ability to gain proficiency with new software tool(s) within 6 months of training
  • Experience in customer support is desirable
  • Knowledge of basic HTML is a plus

McAfee, part of Intel Security and a wholly owned subsidiary of Intel Corp. (NASDAQ:INTC), empowers businesses, the public sector, and home users to safely experience the benefits of the Internet. The company delivers proactive and proven security solutions and services for systems, networks, and mobile devices around the world. With its visionary Security Connected strategy, innovative approach to hardware-enhanced security, and unique Global Threat Intelligence network, McAfee is relentlessly focused on keeping its customers safe.

McAfee celebrates diversity!
Male/Female/Disabled/Veteran/EEO/AA Employer

Apply online now.