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Thursday, February 18, 2016

ICUC - Social Media - Account Manager

About The Role
As an ICUC Social Media Account Manager, you are at the front line, ensuring our clients needs are met and that we are delivering the best service possible at all times.  We succeed or fail by our reputation. Your goal will be to retain and grow their business by identifying and implementing the ICUC services that will help them meet their goals.

Social Media Account Manager Responsibilities include:
  • Be the prime contact for all client communications and relationship building.
  • Managing a specific set of client accounts, ideally worth monthly recurring revenues of $100,000 or more.
  • Meeting account growth targets within account/client base
  • Identify new revenue opportunities within accounts
  • Maintain Salesforce for opportunities and projects
  • Lead the client onboarding process for new clients/accounts
  • And other tasks that will come up to ensure client satisfaction
Skills Required:
  • Excellent written & verbal communication skills with engaging presentation skills.
  • Knowledge and proven experience working in social media. 
  • High level of accuracy & attention to detail.
  • Strong sense of account ownership & pride in work.
  • Strong time management skills with the ability to plan, prioritize, monitor, & respond to changes quickly.
  • Strong decision making skills coupled with good judgment.
  • Ability to multitask in a fast paced, entrepreneurial environment.
  • Good sense of decorum & brand appropriateness.
  • Friendly, diplomatic, & imperturbable self-starter with the willingness & desire to take initiative & get the job done.
  • Minimum 2-years account management specifically in the social networking industry working for major brands.
  • Experience with social platforms, Facebook, Twitter, Instagram, Snapchat.
  • Experience with community management and reporting, Hootsuite, Crimson Hexagon, Sprinklr, preferred.  
  • College degree preferred, but will supplement for years of experience.
  • Proven history of developing new, sustainable processes.
  • Must have a Twitter and Facebook account and be a regular user of these and other social media sites.
  • Must have adequate computer and headset/mic, and subscribe to high speed internet.
  • Proficient computer literacy proven through work experience in software applications, spreadsheet tabulations, social media coordination, etc.
  • Awareness of current social media trends.
  • Must be proficient both speaking and writing in English.
  • The candidate will be required to successfully undergo a Criminal Record Check.
  • Must complete ROWE certification within the first 3 months of employment.
  • Preferred social media experience in regulated industries.

ABOUT ICUC: The global leader in social media management services.
ICUC is a performance-driven, results-focused organization. As an employee, you are 100% autonomous and 100% accountable. This means you are trusted to determine when, where, and how to work to accomplish what you were hired to do. You're not being paid for putting in time here, you're being paid to achieve results.
ICUC provides safety, connection and understanding for our clients through our service offering of social content moderation, community management and engagement, and social listening and insights services.
600 people | 35 countries | 50 languages | 24/7/365 operation | 200+ clients
Coca-Cola, Disney, Starbucks, JPMC, Sony, L’Oreal, IKEA, BBC, & The New York Times are just some of the brands that trust us to manage their social media activity.

Apply now.