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Monday, October 17, 2016

University of Saint Thomas - Digital Communications Technology Coordinator


The University of St. Thomas invites qualified candidates to apply for an a Digital Communications Technology Coordinator position within Institutional Advancement. 

Reporting to the Associate Director of Communication Technology, the coordinator assists Institutional Advancement in leveraging technology to better serve our constituent population, focusing largely on alumni communication, user support, and data tracking and analysis. Primary responsibilities include:
Managing the application of researched strategies and trends for alumni web content and electronic communication; researching methods for continuous improvement of university communication technologies; overseeing technical layout for IA communications; leading Institutional Advancement and the broader St. Thomas community in technical tasks required for greater constituent engagement.

Managing the process for responding to constituent user technical support requests, including researching and implementing improvements to the user experience or user request process; representing IA with central campus IT resources for resolution of technical constituent problems; and corresponding regularly with users.

Designing and distributing engagement-related reports to the division and university partners; providing general consultative and data maintenance support to IA colleagues regarding constituent engagement data (including but not limited to event, program, volunteer, social media and other networking and behavioral data); recommending and leading technical process improvements. The Coordinator may provide direction to student staff.

This is a full-time, benefits eligible position. The University of St. Thomas offers a competitive and comprehensive benefits program, which includes medical, dental, vision, life, long-term care, legal, and disability insurance coverages. Offerings also include retirement plans, flexible spending accounts, a health savings account, and an employee assistance program. The University provides tuition remission to its employees, spouses, and dependents. In addition, the University values a healthy work/life balance and has generous provisions for paid time off.


Minimum qualifications: High School education or the equivalent plus four years of administrative/clerical experience, preferably in higher education.

Preferred qualifications: BA/BS with emphasis in Communication, English, Information Systems or related field, and experience in digital marketing or constituent relations; and the demonstrated ability to conceive innovative marketing strategies and materials.

Knowledge of: Web project development methodologies (i.e. Agile), web user interface design, and web maintenance using content management systems (i.e. T4, iModules.); ability to interpret and manipulate primary HTML tags; the use of specified computer applications involving the design and management of databases or spreadsheet files; understanding of basic development of business intelligence report formats; proficiency in database entry and basic queries; advanced understanding of electronic communication (i.e. e-mail) systems, i.e. dynamic content, segmentation, and variability from an end-user perspective; advanced understanding of social media as an organizational tool; advanced understanding with how a central data repository/storage is used/shared by a large organization; advanced understanding of electronic content standards (i.e. font, style consistencies); trends in electronic communication; strong understanding of how data is used for making decisions; principles and techniques of preparing effective end user informational materials.

Office administrative policies, practices, and procedures; high degree of comfort with Microsoft Office suite basic and advanced features; business arithmetic; business letter writing and the standard format for typed materials; correct business English, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone.

Skill in: Assessing application of recent trends to constituent engagement. Researching trends as they relate to technology that affects communication with our constituents, and general metrics. Performing technical, specialized, complex, difficult or basic technical work; ability to deal successfully with the public in person, via electronic channels, and over the telephone; compose correspondence independently and with brief instructions; reading and explaining rules, policies and procedures; analyzing and resolving varied office administrative problems; using of templates for electronic content; recommending, capturing/creating, and editing image/photo files for electronic distribution; organizing, maintaining and researching office files; strong organizational and independent decision making skills; ability to prioritize tasks while remaining flexible; strong oral and written communication skills; compiling and summarizing information and preparing periodic or special reports; using initiative and independent judgment within established procedural guidelines; organizing own work and the work of student workers, setting priorities and meeting critical deadlines; contributing effectively to the accomplishment of team or work unit goals, objectives and activities; establishing and maintaining effective working relationships with those contacted in the course of the work.

Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  The successful candidate will possess a commitment to the ideals of this mission statement.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires successful completion of a background screening.

The University of St. Thomas (UST), Minnesota Human Resources Department advertises the official job listing on its website.  If you are viewing this posting from a site other than “Jobs at UST”, the University assumes no responsibility for the accuracy of information. 

UST is an Equal Opportunity Employer

Special Instructions to Candidates:

Applicants will be asked to upload a resume when creating their profile and to copy/paste a position specific cover letter into their application for this position.