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Thursday, September 21, 2017

Best Buy - Customer Care Social Media Specialist – Part Time

Job Description
Customer Care Social Media Specialist – Part Time

Every brand has something to sell. What makes Best Buy different is that we sell the most amazing, technologically advanced, products out there. Best Buy is the world’s largest consumer electronics retailer offering advice, service and convenience – at competitive prices – to the consumers who visit its websites and stores - more than 1.5 billion times each year. Best Buy is not only a retailer, but also a technology and e-commerce company, where digital technology is in our DNA. If you enjoy being part of a high energy culture, this might just be the next step in your career.

The Social Media Specialist role resides within the Enterprise Customer Care Social Connections and Innovation (SCI) team. The SCI team represents Best Buy as a concerned and connected retailer while interacting directly with customer-facing content viewable by the general online public. Social Media Specialists work cross-functionally with internal business partners to highlight trends and share insights to help influence business decisions.

Part-time hours average 20-30 hours per week.  Remote applicants will be considered, with the exception of the following: Alaska, California, Hawaii, Washington, and Puerto Rico.

Key Responsibilities:
  • Resolve customer concerns/complaints through public postings in online communities, social networking sites, private messaging, email, written correspondence and direct telephone contact
  • Share messaging that is in alignment with Best Buy's ethical, HR, legal, PR and privacy standards
  • Serve as a moderator, create brand promotional copy, and write knowledge articles for posting in the Best Buy Community Forum
  • Provide customer and product insights gained in the community back through the team and organization
* All responsibilities noted in this job description are inclusive of both an in office and remote work environment.

Basic Qualifications:
  • High School Diploma or equivalent education
  • 24 months of Customer Service Experience in Social Media, Retail, or Sales
  • Strong writing acumen
  • Ability to work a schedule that includes evenings and one weekend day

Preferred Qualifications:
  • Specific consumer electronics product and technical knowledge (e.g. computers, home theater, mobile, gaming, tablets, etc.)
  • Advanced proficiency in Microsoft Excel, including data and chart manipulation
  • Experience with social media content management or engagement platforms

How we take care of our employees:

In addition to offering a challenging and fulfilling opportunity, we have a competitive salary and a generous employee discount.  Our Campus has many amazing amenities, including: full cafeteria, fitness center, onsite discounted daycare, not 1 but 2 Caribous, USBank, dry-cleaning service, company store, Farmers Market ONSITE every week in season, and free covered parking (you won’t have to brush snow off your car in the winter!).

Apply now.