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Thursday, November 02, 2017

IRET Properties - Community Manager III

Primary responsibilities include ensuring that the community generates a satisfactory cash flow and that the property is maintained in accordance with IRET standards and assures customer satisfaction. Duties will be performed following Company procedures and in accordance with EHO and EEO regulations and guidelines. All of the following duties are the responsibility of the Community Manager, either personally or through subordinate staff. Generally responsible for 200-400 units.

Requires no supervision. Self-directed and self-motivated. Prioritizes and sets deadlines. Assists others in prioritizing, setting deadlines, problem solving, etc. Requires a high level of initiative and a big picture focus. Directs the work of others.

Essential Duties and Responsibilities include the following. Other duties and projects may be assigned.
Property Operations
  • Personally inspect the property daily including the common areas (pool, community room, laundry, playground, courtyards, etc.), parking lots, car ports, models and vacant apartments.
  • Ensure that the property has sharp curb appeal and that all model and vacant units are market ready within the guidelines established by the Regional Property Manager.
  • Immediately report any safety or health hazards or unusual events to the appropriate person (maintenance staff, Regional Property Manager, third party, etc.). Work with Risk Management to ensure that all employees are properly trained in safety awareness to limit property loss and damage or injury to tenants, employees or guests.
  • Operate the property within the budgeted guidelines established for the property. Ensure that the policies for authorized purchases/expenses are followed by all property staff.
  • Ensure all invoices are promptly approved, properly coded and timely submitted to accounting for payment.
  • Process maintenance service requests for tenants, assign to appropriate staff, and follow up on the completion. Coordinate vendors and third party service providers to ensure first class delivery of services and goods.
  • Identify deferred maintenance, major repair, and capital improvements that may be needed. Obtain competitive bids and proposals for work and services necessary for the daily operation of the property and for larger projects. Oversee capital improvements and repair or replacement projects.
  • Maintain accurate and complete tenant, maintenance and vendor files, work order logs, traffic reports, inventory of personal property, permits and licenses and other property records. Ensure all computer data including rent roll, move-in and move-out, traffic and property status information is updated daily in the software.
  • Prepare detailed and accurate property reports and submit all required reports, invoices, deposits, market surveys, etc., to corporate office by the expected deadline.
  • Effectively lease the property according to policies established by IRET.
  • Qualify prospective tenant, verify and approve applications and renewals under established policies and guidelines.
  • Accurately account for all income received.
  • Prepare and maintain all resident lease files according to applicable rules, regulations, laws and company policy.
  • Answer phone calls; greet prospective tenants, show apartments and process applications.
  • Prepare market surveys of competitive properties in the area.
  • Implement marketing and sales techniques that will achieve high occupancy and a favorable resident profile.
  • Ensure all property signage and leasing materials are utilized effectively (may include brochures, balloons, banners, guest cards, newsletters, etc.).
Tenant Relations
  • Actively participate in maintaining good resident and tenant relations in the community.
  • Ensure courteous and timely response to all tenant requests and questions.
  • Resolve complaints from residents.
  • Take work orders from residents, assign to appropriate personnel or vendor and enter into management software.
  • Serve as a direct contact for residents and vendors, and maintain good relationships with others in the industry.
  • Provide the best Resident Services and organize resident social activities.
  • Implement resident retention programs.
Back up for this position may be provided by other Community Managers, the Regional Property Manager, Assistant Community Manager, Leasing staff or other personnel as assigned.

May have a company credit card with a limit of up to $2,000, varies by location and/or property.

Supervisory Responsibilities – Community Managers in centrally managed regions may not have any direct supervisory duties.
  • Oversees and directs the daily activities of assigned staff (may include maintenance, leasing, support services, and/or custodial). Usually supervises 5-9 direct reports. Hires, terminates, coaches and supervises assigned personnel. Monitors hours worked and approves all leave and timecards for all staff.
  • Coordinate with management to formulate training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, procedures, or services.
  • Recommends employees for participation in internal or external educational and training programs.
  • Maintains records and prepares statistical reports to evaluate performance of maintenance personnel’s time and spending. Assist management in maintaining mandatory training records and licensing for all employees and their staff.
  • Train new staff on quality requirements, policy, and procedures.
Other Requirements
Some evenings, weekends, and holidays may be required.

Equipment Issued
Expected to carry a mobile phone, but eligible for a monthly reimbursement according to company policy.

Community Involvement
Expected to belong to and/or serve on committees of local service clubs, charitable giving programs, merchant associations, Chamber of Commerce, or other business networking groups. Expected to participate in service projects, and to establish and maintain contacts within the community to promote IRET.

To perform this job successfully, an individual should demonstrate the following competencies:

Technical Skills
  • Analytical - Synthesizes complex or diverse information, can organize and process diverse financial and accounting information, collects and researches data, uses intuition and experience to complement data, designs work flows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics.
  • Delegation - Delegates work assignments, matches the responsibility to the person, gives authority to work independently, sets expectations and monitors delegated activities, and provides recognition for results.
  • Leadership - Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others, gives appropriate recognition to others, able to build morale and group commitments to goals and objectives, demonstrates group presentation skills, participates in meetings.
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement, takes responsibility for subordinates' activities, makes self available to staff, provides regular performance feedback, develops subordinates' skills and encourages growth, solicits and applies customer feedback (internal and external), fosters quality focus in others, improves processes, products and services, continually works to improve supervisory skills, sets goals and objectives for direct staff.
    Fiscal Management
  • Business Acumen - Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget, develops and implements cost saving measures, contributes to profits and revenue, conserves organizational resources.
  • Change Management - Develops workable implementation plans, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change, monitors transition and evaluates results.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations, gives full attention to what others are saying without interrupting, take time to understand what is being said, and effectively expresses ideas and opinions.
  • Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet different audiences, presents numerical data effectively, able to read and interpret written information.
  • Customer Service Orientation – When dealing with internal or external customers - Manages difficult or emotional situations, responds promptly to customer needs or requests, solicits customer feedback to improve service, follow through on requests for service and assistance, and meets commitments.
  • Teamwork & Collaboration - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone's efforts to succeed, includes when appropriate and works effectively with all other departments to accomplish company goals.
    Organizational Support
  • Respect & Diversity - Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, embraces differences and utilizes those differences to the company’s benefit, builds a diverse workforce.
  • Ethics & Integrity - Treats people with respect, keeps commitments, inspires the trust of others, works with honesty, integrity and ethically, upholds organizational values, maintains confidentiality.
  • Professionalism - Approaches others in a tactful manner, reacts well under pressure, Treats others with respect and consideration regardless of their status or position, keeps emotions under control, focuses on resolving conflict not blaming, maintains confidentiality, accepts responsibility for own actions, follows through on commitments. Represents a professional image of IRET in conduct and adherence to dress code requirements.
  • Project Management – Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and budget, manages project team activities and effectively manages multiple projects simultaneously.
  • Organizational Support - Completes tasks correctly and on time, supports organization's goals and values, demonstrates accuracy and thoroughness, looks for ways to improve and promote quality outcomes.
    Personal Responsibility
  • Responsibility – Know and adhere to all federal, state, and/or local laws as well as company policies and procedures contained in the manuals, handbooks and training provided by IRET or as otherwise communicated (verbally or in writing) to employees.
  • Resourcefulness – Understands how to get results, where to find answers to problems, consults a variety of resources in order to accomplish results, able to multi-task.
  • Motivation & Enthusiasm - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, positively contribute to overall work environment.
  • Adaptability - Adapts to changes in the work environment. Manages competing demands, changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, asks for and offers help when needed.
  • Dependability - Responds to management direction, takes responsibility for own actions, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
  • Judgment - Exercises discretion and independent judgment, correctly interprets and follows company policies, informs appropriate people of decisions, makes timely decisions, takes independent action and calculated risks, looks for and takes advantage of opportunities.
  • Self-Directedness – Ability to work independently, to discern what needs to be accomplished and take initiative to make it happen, able to self-direct activities in order to produce highest results.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and/or Experience – A two-year degree from a college or university in Business, Management, or a related field is preferred; or 4-6 years’ experience in related industry; or equivalent combination of education and experience. Minimum of 2 years’ supervisory experience is required.
  • Driving Requirements – may require a Valid Driver’s License.
  • Physical Demands – While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with arms and hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
  • Work Environment – While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.
  • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
  • Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills – To perform the job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Understanding and ability to use Microsoft Office and web-based software in a professional manner is required.
Apply now.