Position Description:
The
Client Success Storyteller will play a key role within the Client Success Team,
with a specific focus on proactively communicating with clients on a daily
basis in a professional, efficient manner.
This
position requires a highly organized, motivated, and enthusiastic team member
who will ensure that we are servicing our clients at the level we have
committed and delivering all project deliverables within allotted timeframes.
The
Client Success Storyteller must be able to see beyond challenges, conceptualize
solutions and work with both our internal team and our clients’ personnel to make
our shared vision a reality. An essential aspect of that work is becoming
familiar with our clients’ solutions, branding preferences, and communications
styles. To be successful, the Client Success Storyteller must always attend to
the needs of our clients and continually seek ways to add value to PRP’s
relationship with those clients.
The Client
Success Storyteller will report directly to the Director of Client Success. As
a leader of a PRP team, the Client Success Storyteller is responsible for
furthering our company’s values and mission while driving efficiency, quality,
and creativity within PRP. PR with Panache! team leads are expected to lead by
example. This may include late nights, personal sacrifice, and pitching in on
routine tasks as required to meet deadlines. It also includes sharing in the
rewards of jobs well done, including the opportunity to transition into a
client lead role.
Primary Responsibilities:
·
Creating
and distributing agendas for client calls
- Participating in and documenting discussions during client meetings and conference calls.
·
Noting
and delegating client and PRP action items from client calls
·
Responding
in a timely and professional manner to client requests or needs
·
Assisting
in the research and development of projects and activities for current
clients
·
Brainstorming
and identifying new opportunities for clients
- Creating agendas for and managing Client Success team stand-up meetings to discuss how we can better serve our clients
- Creating and providing updates on project estimates and timelines
- Assisting the editorial team in creating editorial pitches, crafting news releases and article topics
- Assisting the marketing team in creating and deploying campaigns
- Maintaining current work-in-progress records and archives of past project information as appropriate
- Assisting Client Success team members with managing weekly and monthly reports
- Supporting select clients as their Client Success team member
- Training new team members on the tools, processes, and types of content offered by PRP
- Filling in for team members when they are out of the office or unable to attend a call
- Keeping abreast of the education industry and each client’s business, competition, and coverage
- Building lists of influencers and media contacts and helping maintain company databases
Essential Functions:
·
Working
in team settings as well as autonomous situations
·
Ability
to prioritize simultaneous time-sensitive demands with a smile
·
Excellent
oral and written communication skills
·
Obsessive
attention to detail
·
Strong
problem-solving abilities
·
Having
the initiative to start projects on your own and the tenacity to see them through
to the end
- High competency level on word processing, marketing automation, and project-management software
- Comfortable with and able to thrive in a virtual setting
- Demonstrated knowledge of PR and marketing processes
- Committed to the work of the education industry
- Dedicated to building and nurturing a positive rapport with clients and colleagues
Educational/Experience Requirements:
·
College
degree in communications, journalism, literature, or related area (experience
in the field is certainly considered for those who have degrees in other areas)
·
2
to 4 years of project-management experience
·
Proficiency
with the Microsoft and Google Suites
·
Proficiency
with Podio or similar project-management tool
·
Experience
in the education field is preferred
·
Proficiency
with Hubspot or similar marketing automation platform is a bonus
Administrative Responsibilities:
·
Scheduling,
attending, and reporting on internal and client calls
·
Creating
and tracking projects and tasks in project-management software
·
Creating
and updating client-facing and internal projects in Google Docs
·
Tracking
media attention and generating reports
·
Helping
book team travel as needed
Travel Demands:
·
Up
to 25% on average annually with peaks during key conference seasons
To Apply Please E-Mail your resume and coverletter to: Jacob@PrwithPanache.com
To Apply Please E-Mail your resume and coverletter to: Jacob@PrwithPanache.com