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Monday, January 22, 2018

PR with Panache! - Client Success Storyteller



Position Description:

The Client Success Storyteller will play a key role within the Client Success Team, with a specific focus on proactively communicating with clients on a daily basis in a professional, efficient manner.
This position requires a highly organized, motivated, and enthusiastic team member who will ensure that we are servicing our clients at the level we have committed and delivering all project deliverables within allotted timeframes.
The Client Success Storyteller must be able to see beyond challenges, conceptualize solutions and work with both our internal team and our clients’ personnel to make our shared vision a reality. An essential aspect of that work is becoming familiar with our clients’ solutions, branding preferences, and communications styles. To be successful, the Client Success Storyteller must always attend to the needs of our clients and continually seek ways to add value to PRP’s relationship with those clients.
The Client Success Storyteller will report directly to the Director of Client Success. As a leader of a PRP team, the Client Success Storyteller is responsible for furthering our company’s values and mission while driving efficiency, quality, and creativity within PRP. PR with Panache! team leads are expected to lead by example. This may include late nights, personal sacrifice, and pitching in on routine tasks as required to meet deadlines. It also includes sharing in the rewards of jobs well done, including the opportunity to transition into a client lead role.

Primary Responsibilities:

·         Creating and distributing agendas for client calls
  • Participating in and documenting discussions during client meetings and conference calls.
·         Noting and delegating client and PRP action items from client calls
·         Responding in a timely and professional manner to client requests or needs
·         Assisting in the research and development of projects and activities for current clients 
·         Brainstorming and identifying new opportunities for clients
  • Creating agendas for and managing Client Success team stand-up meetings to discuss how we can better serve our clients
  • Creating and providing updates on project estimates and timelines 
  • Assisting the editorial team in creating editorial pitches, crafting news releases and article topics 
  • Assisting the marketing team in creating and deploying campaigns
  • Maintaining current work-in-progress records and archives of past project information as appropriate
  • Assisting Client Success team members with managing weekly and monthly reports
  • Supporting select clients as their Client Success team member
  • Training new team members on the tools, processes, and types of content offered by PRP
  • Filling in for team members when they are out of the office or unable to attend a call
  • Keeping abreast of the education industry and each client’s business, competition, and coverage
  • Building lists of influencers and media contacts and helping maintain company databases

Essential Functions:

·         Working in team settings as well as autonomous situations
·         Ability to prioritize simultaneous time-sensitive demands with a smile
·         Excellent oral and written communication skills
·         Obsessive attention to detail
·         Strong problem-solving abilities
·         Having the initiative to start projects on your own and the tenacity to see them through to the end
  • High competency level on word processing, marketing automation, and project-management software
  •  Comfortable with and able to thrive in a virtual setting
  •  Demonstrated knowledge of PR and marketing processes
  •  Committed to the work of the education industry
  • Dedicated to building and nurturing a positive rapport with clients and colleagues

Educational/Experience Requirements:

·         College degree in communications, journalism, literature, or related area (experience in the field is certainly considered for those who have degrees in other areas)
·         2 to 4 years of project-management experience
·         Proficiency with the Microsoft and Google Suites
·         Proficiency with Podio or similar project-management tool
·         Experience in the education field is preferred
·         Proficiency with Hubspot or similar marketing automation platform is a bonus

Administrative Responsibilities: 

·         Scheduling, attending, and reporting on internal and client calls
·         Creating and tracking projects and tasks in project-management software
·         Creating and updating client-facing and internal projects in Google Docs
·         Tracking media attention and generating reports
·         Helping book team travel as needed

Travel Demands:

·         Up to 25% on average annually with peaks during key conference seasons

To Apply Please E-Mail your resume and coverletter to: Jacob@PrwithPanache.com